At Life Plus, we respect your privacy and are committed to protecting your personal information. This statement explains how we collect, use, store, and protect your information when you engage with our services or visit our website.
Our Commitment to Privacy
We believe privacy, dignity, and confidentiality are fundamental rights. We are committed to handling your information with care, respect, and transparency at all times.Our practices align with the Privacy Act 2020, the Health Information Privacy Code 2020, and relevant health and disability service standards in New Zealand.
What Information We Collect
We may collect personal and health information to provide safe, effective, and personalised care. This may include:Contact details, such as name, address, phone number, and emailHealth and support needsCare plans and service informationInformation required by funders such as ACCInformation provided through website enquiries or formsWe only collect the information that is necessary to provide our services and meet our legal obligations.
How We Collect Your Information
We may collect your information in a number of ways, including when you:Contact us directly by phone, email, or online enquiryUse our servicesComplete forms on our websiteAre referred to us by a healthcare provider, ACC, or another organisationInteract with us as part of a job application or employment processWhere possible, we collect information directly from you and with your informed consent.
How We Use Your Information
Your information is used to:Deliver and manage your care and support servicesCommunicate with you and your whānauDevelop personalised care plansMeet legal and regulatory requirementsImprove our servicesWe only use your information for the purpose it was collected and ensure it remains accurate and up to date.
How We Protect Your Information
We take data security seriously and use appropriate safeguards to protect your information from unauthorised access, loss, or misuse.This includes:Secure electronic systems and cloud-based platformsEncryption and secure data storageAccess controls and password protectionStaff training in privacy and confidentialityOngoing system monitoring and security processes
Sharing Your Information
We only share your information when:It is necessary to provide your careYou have given consentIt is required or permitted by lawAny sharing of information is handled with strict confidentiality and respect for your privacy.
Access to and Correction of Your Information
You have the right to:Access the personal information we hold about youRequest corrections if your information is inaccurate or incompleteWe will support you in understanding your information and making any corrections.In some limited situations, access may be restricted in accordance with the Privacy Act 2020, for example where releasing information could pose a risk to you or another person’s privacy.To request access or correction, please contact us using the details below.
Your Privacy and Dignity
Our services are designed to respect your privacy, dignity, and personal choices at all times.This includes:Providing care in a way that respects your home and personal spaceUsing your preferred name and communication styleSupporting cultural needs and preferencesEnsuring you are involved in decisions about your care
Cookies and Website Use
Our website may collect limited information such as browser type, device information, and pages visited to help improve user experience.This information does not personally identify you unless you choose to provide it.
Questions or Concerns
If you have any questions about your privacy, or wish to access or correct your information, please contact us:
Life Plus
0508 543 369
lifeplus.co.nz
You can also contact our Privacy Officer by reaching out through the details above.If you are not satisfied with how your privacy concern has been handled, you have the right to contact the Office of the Privacy Commissioner.
Updates to This Statement
We may update this Privacy Statement from time to time to reflect changes in our services or legal requirements.